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Table 1 Items obtaining the lowest scores (gray boxes) in the different areas in the seven (A to G) wards* according to the National Agency for Regional Health Services (Agenas) checklist

From: Humanization of care in pediatric wards: differences between perceptions of users and staff according to department type

 

Items

Departments’ lowest scores

 

A

B

C

D

E

F

G

Area 1

1.1.1 Psychological support function

6.0

0

6.0

5,6

5.0

5.0

5

1.1.4 Hospital without pain

4,6

6,5

2,6

1,6

1,2

4,3

2,8

1.2.2 Respect for privacy

2,2

2.0

0

0

2.0

3,3

3,3

1.3.1 Respect for linguistic specificities

2.0

0

0

6.0

0

0

0

1.4.1 Continuity of care

1,7

1,7

0,5

0

2,9

1,1

1,1

Area 2

2.2.1 Orientation and signage

0

0

6,67

10.0

0

0

0

2.4.1 Comfort of waiting rooms

5,7

0

0

1,4

8,5

5,7

4,2

Area 3

3.2.2 Access to information

2,5

1

4,5

6,5

5,5

0,5

3,5

Area 4

4.1.1 Communication care

2,8

1,6

4,3

1,8

5,7

1,4

1,4

4.2.3 Staff training

0

0

0

0

0

0

0