Fig. 1

AGENAS pediatric checklist. Average values of scores obtained in each of the 4 areas of the AGENAS pediatric checklist for the seven pediatric wards analyzed. [Children’s Hospital (A), Pediatric Department of University Hospital (B and C) and General Hospital (D, E, F, G)]. The vertical axis indicate scores values 0–10. Area 1 (“Care and organizational processes oriented to respect and specificity of the person”). Area 2 (“Physical accessibility, livability and comfort of the places of care”). Area 3 (“Access to information, simplification and transparency”). Area 4 (“Care of the relationship with the patient”). Values < 2.5 are considered “critical”.