Table 4 Proposals and strategies identified by the Pediatric Sound Group for the “Visit end” phase

Visit end (consensus 9.9)

• Use the indicative verbal time and the plural to make the family understand that they can count on the entire care team.

• Explain in detail the therapy and behavior to be adopted at home and school, agreeing with the adolescent or family to manage the disease at home.

• Before greeting the child and their family, schedule the follow-up and provide appropriate and clear therapeutic recommendations on a separate sheet

• Reassure the family and make them feel welcome by providing all the contact details of the clinic and the e-mail address

• Ask the child if he/she wants to go back to the next control and if he/she has been good give him/her a prize (e. g. candy, courage certificate)

• Ask the family to keep a diary of acute attacks

• Do not adopt a sufficient attitude nor assume that patients and parents already know things.

• Do not impose your decisions, but do not seem undecided or hesitant using the conditional verb

• Prevent other doctors from taking over during the visit or delegating to other health professionals the task of explaining the pharmacological treatment.

• If the visit has taken place in a freelance profession, do not oblige parents to return.